FAQs

Preheat your oven to 160°C fan or 180°C top and bottom, place your frozen dough balls on a lined baking tray, and bake for about 12 minutes. That's it.

Nope — straight from freezer to oven. No waiting, no planning ahead.

Absolutely. Each dough ball bakes independently, so make as many or as few as you like.

Golden at the edges but still slightly underdone in the middle — that's exactly right. They firm up as they cool, giving you that perfect chewy centre.

Up to 1 year from the production date. You'll find the best before date printed on the pack.

We don't recommend it. Best baked straight from frozen.

Best enjoyed straight out of the oven or on the day they're baked. If you have leftovers, they'll keep in an airtight container for a couple of days — though they rarely make it that far.

Yes — keep them frozen right up until you're ready to bake.

Yes! We deliver across the UK. Head to our Shop to order.

We deliver across mainland UK. We don't currently ship to the EU or internationally.

Every order is packed with insulated packaging and ice packs, and sent via next-day delivery to make sure your dough arrives in perfect condition.

A flat rate of £5 on all orders. See our Shipping Policy for full details.

Due to the nature of frozen food, we're unable to accept returns. See our Returns Policy for more info.

If something's not right, we want to know. Get in touch and we'll sort it out.

We're stocked at 7 locations across London — from Pimlico to Walthamstow. See the full list on our Where to Find Us page.

We're growing! Follow us on Instagram @panelabakery to stay in the loop.

Full ingredient lists are on each product page in our Shop. We keep things simple — quality ingredients, nothing unnecessary.

Our cookies are suitable for vegetarians but not vegan — they contain milk and eggs.

Our cookies contain wheat, milk, and eggs. We operate from a shared kitchen that handles all allergens, so our products may contain traces of other allergens including nuts. Please check individual product pages for full allergen information.

Each pack contains 12 dough balls.

Panela was founded by Julia, a self-taught baker obsessed with the perfect cookie. Read more on our About page.

We'd love to work with you. Get in touch and tell us a bit about your shop.

Freshly baked Panela cookies are a brilliant addition to any menu. Get in touch to discuss options.

Drop us a message via our Contact page — we'll get back to you as soon as possible.